Business Process Outsourcing
You are here because your business or company faces challenges in hiring human resources? due to cost or finding the right skills? or maybe you want to reallocate your time and resources to focus on core business activities rather than getting busy with operational work? or you want to link your business with vendors adopting best technology and practices ?
If so, outsourcing your processes is a good option. With this method, a third-party vendor comes into the picture and takes up the operational work enabling you to focus on what really matters for your business. Outsourcing can be applied on supporting functions such as data entry & processing, accounting, IT, human resources, compliance, quality assurance and other similar areas. Front office outsourcing is applied on customer-facing functions such as customer-service , sales or marketing.
Depending on the business need and the country regulations, you can outsource to:
local vendors “onshore outsourcing”
vendors within the neighbor countries “nearshore outsourcing”.
vendors abroad “offshore outsourcing”.
In outsourcing, It’s critical to construct a strong contract that manages the relationship between your company and the vendor. Poorly written contracts can become an added cost and counter-productive as you may eventually pay more or manage the operational work plus the vendor. It can even be risky on your business: you may face data breach issues or end up in operations recovery crisis.
We in Experts Domain will advice you on all considerations pertaining to this step including selecting of the right vendor, the price structure, establishing the governance guide, setting up the performance baselines and the monthly targets, defining the penalties and rewards in addition to consultation on managing the relationship.
Business Process in-sourcing
When the contract between your company and the outsourcing vendor is reaching end and you prefer to take back the control of your processes, you go through a transition that focuses on hiring and training of human resources. It becomes more challenging if you are running short of time or resources or if the processes are outsourced for a longtime and not properly documented.
We in Experts Domain can help you to put a road map and expedite your program to achieve a quick and smooth transition to have full control of your operation.